Questions riders ask us
Straight answers about choosing a bike, paying, delivery, documents and warranty. Still not sure? A real person will help you.
Choosing
Which motorcycle is best for okada?
Most okada riders choose a 125cc or 150cc commuter bike: strong enough for a passenger and a load, easy on fuel, and with spare parts in every market. See how to choose a bike for okada or take the Find your bike quiz.
125cc or 150cc — which should I buy?
A 125cc uses a little less fuel and costs less. A 150cc pulls better with a passenger, a load or on hills and highways. If you carry people or goods most of the day, the 150cc is usually worth it. More in 125cc vs 150cc.
Kick start or electric start?
Electric start is easier — press a button. Kick start has no battery to worry about. Many bikes have both, so you can still kick-start if the battery is weak. The start type is shown on every bike.
Is a scooter good for me?
Scooters are automatic — no clutch and no gears — so they are easy for beginners and city riding. For heavy loads, bad roads or okada work, a commuter bike is the stronger choice.
Products
Are your motorcycles new or tokunbo?
Only brand-new and unregistered. We never sell tokunbo or used bikes made to look new. See how to check that a motorcycle is new — you can check it yourself when it arrives.
What do the photos show?
Photos show the model; your bike comes new in its factory crate. Colours on screens can look slightly different — if colour matters to you, ask us before you order.
Do I get documents for registration?
Yes. We provide the documents you need to register your bike in any Nigerian state. See documents for registration.
Is there a warranty?
Yes. The warranty period depends on the brand and model and is shown on each bike's page and on your order. It covers factory defects. See Warranty & service.
Can I get spare parts?
We sell popular models, so for most of them spare parts are easy to find in Nigerian markets. Need a part or not sure? Ask us and we will help you find genuine parts.
Payment
Is it safe to pay before delivery?
Pay only to the Steady Power Hub business account shown on your order page. We never ask you to pay into a personal account. Every order has its own number and tracking page. And you can choose to pay only half before delivery and the rest when the bike is in front of you.
How do I pay by bank transfer?
Place your order — the bank details appear right away on your order page and in your confirmation email. Transfer from your bank app, use your order number as the reference and tap “I've paid”.
Can I pay half now and half on delivery?
Yes. At checkout choose “Bank transfer — 50% now, 50% on delivery”. You transfer half to start the order and pay the rest when the motorcycle reaches you and you have checked it. Both amounts are shown at checkout and on your order page. The pay-in-full discount does not apply to this option.
Is there a discount for paying in full?
Yes. Paying the whole amount by bank transfer gives you a discount — the exact percentage is shown on the payment option at checkout and is already taken off your total. Paying in crypto gives a bigger discount.
How do I get 10% off with crypto?
At checkout choose “Crypto (USDT / USDC)”. The 10% comes off your total straight away. You pay on a secure crypto payment page — if the link is not ready at once, we send it to you and it also shows on your order page.
Can I use WELCOME5 and the crypto discount together?
Yes. WELCOME5 takes 5% off your first order, then paying with crypto takes another 10% off.
Do you offer hire purchase or “work and pay”?
Not at the moment. You can pay in full (with a discount), pay 50% now and 50% on delivery, or pay in crypto (USDT/USDC) with 10% off.
Delivery
Do you deliver to my state?
We deliver across Nigeria. The delivery price and time for your state are shown at checkout and confirmed with you before you pay. See Delivery.
Can I pick up my motorcycle?
Yes — free pickup in Kano. Choose “Pickup in Kano” at checkout. We send the pickup address when we confirm your order. You can check the bike before you ride away.
Can I check the bike before I pay the balance?
Yes — with the 50/50 option you pay the second half only after the bike is in front of you and you have looked it over.
After the sale
What if something is wrong with the bike?
Contact us with your order number and, if you can, a photo or short video. If it is a factory fault covered by the warranty, we repair or replace the part.
Can I return a motorcycle?
If it arrives damaged or is not the model you ordered, tell us within 7 days of delivery and we replace it or refund you. See Returns.
How do I track my order?
Open Track your order and enter your order number with your email or phone number.
How often should I service my motorcycle?
Follow the service schedule in your owner's manual — the first service usually comes early, after the running-in period. See our maintenance guide.
Paying before delivery
Is it safe to pay before delivery?
- Pay only to the Steady Power Hub business account shown on your order page. We never ask you to pay into a personal account.
- You can pay only half now and the rest when the bike is in front of you.
- Every order has an order number and its own tracking page.
- You check the bike and the papers when it arrives.
- If the bike is damaged or not the model you ordered, you get a replacement or your money back — see Returns (7 days).